Refund Policy
This policy explains how we handle problems with one-time Merchant Debugger batch purchases alongside Paddle’s buyer protections.
Paddle processes refunds
Payments are processed by Paddle, our Merchant of Record. Paddle handles payment processing, applicable sales taxes/VAT and buyer billing documents.
Paddle is the Merchant of Record and processes buyer payments and refunds. You can contact Paddle through its Buyer Support site or contact Merchant Debugger product support for help diagnosing a service problem.
When a check cannot be completed
If a Merchant Debugger technical failure prevents a paid batch from completing and the recovery process does not resolve the problem, contact support. We will investigate the check and help restore it. Where a refund is applicable, it will be processed through Paddle.
Blocked and unverified pages
A row marked “Blocked”, “Couldn’t verify”, “Timeout” or similar can be a valid diagnostic result when a product page prevents reliable automated inspection. One or more such rows do not automatically make the whole completed batch refundable. We will still review a suspected service failure on request.
Duplicate or accidental payments
For a duplicate or accidental payment, contact Merchant Debugger support or Paddle Buyer Support with the order details. The request will be reviewed under applicable consumer law and Paddle’s current policy.
Mandatory rights
Nothing in this policy limits mandatory consumer rights, including statutory withdrawal or remedies for a service that is not as described, faulty or not fit for purpose. Paddle’s current Refund Policy and Buyer Terms also apply to the payment transaction.